At Vaughan's Jewelry we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to:
Vaughan's Jewelry
311 S Broad Street
Edenton, NC 27932
You have 30 days to return an item for a full refund once it has been received. After 30 days, store credit or a 20% restocking fee. No returns after 90 days. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized, special orders, layaways or custom pieces are NOT eligible for returns.
Personlized items and custom jewelry are NOT eligible for returns.
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is NOT eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Vaughan's Jewelry
311 S Broad Street
Edenton, NC 27932
(252)482-3525
Vaughan's Jewelry wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.